RETURNS & REFUNDS POLICY

Eligible non-custom returns

Eligible non-custom items may be returned within 14 days of delivery. Items must be unused, unworn, and in their original condition. Contact us before sending anything back so we can confirm eligibility and provide return instructions.

Custom and personalized items

Custom and personalized orders are final sale once production begins. This includes items made with customer-selected names, dates, wording, artwork, colors, sizes, or other custom details. If you need to request a cancellation or correction, contact us immediately; changes are possible only if production has not started.

Defects, damage, or incorrect orders

Inspect your order when it arrives. Report a defect, damage, or incorrect item within 7 days of delivery. Include your order information, a description of the problem, and clear photos when possible. If the issue is our error, we will work with you on an appropriate replacement, repair, or refund.

How to start a return

Email penguindesignz2020@gmail.com or call (603) 661-7028. Do not mail an item back until you receive return instructions. Items returned without approval may not be accepted.

Refunds

After an approved return or order issue is reviewed, we will notify you of the decision. Approved refunds are processed within 10 business days to the original payment method. Your bank or payment provider may need additional time to post the credit.

Return shipping

Return-shipping instructions and any applicable costs will be confirmed when the return is approved. If the return is due to our error or a verified defect, we will explain the available resolution before the item is sent back.

Contact

Penguin Designz, 153 Belmont St, Manchester, NH. Email: penguindesignz2020@gmail.com. Phone: (603) 661-7028.