SHIPPING POLICY

Order processing

Most orders are prepared within 3-7 business days after payment and all required personalization details are received. Business days do not include weekends or holidays. Large, complex, or high-volume orders may take longer; we will contact you if additional time is needed.

Custom orders

Production starts only after we have the information needed to make your item. Missing names, dates, sizes, colors, artwork, or approval details can delay the processing window.

Shipping charges and delivery

Available shipping methods and charges are calculated at checkout. Delivery estimates begin after the order has finished processing. Carrier delays, weather, holidays, and other events outside our control may affect delivery time.

Shipping address

Please review your shipping address before placing the order. Contact us immediately if it is incorrect. We cannot guarantee an address can be changed after an order enters production or ships.

Tracking and delivery issues

When tracking is available, it will be sent using the contact information provided at checkout. If a package appears delayed, lost, or damaged, contact us promptly so we can review the order and help with the carrier process.

Local pickup

Local pickup is available in Manchester, New Hampshire. Select local pickup at checkout when offered. We will contact you when the order is ready and provide pickup instructions. Please wait for the ready-for-pickup message before arriving.

Questions

For shipping or pickup questions, contact Penguin Designz at penguindesignz2020@gmail.com or (603) 661-7028.